Privacy Policy

Introduction

LootzySoft ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in any capacity.

This policy complies with the General Data Protection Regulation (GDPR), the Personal Information Protection and Electronic Documents Act (PIPEDA), and other applicable privacy laws.

Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact information (email, phone, address)
• Company information and job title
• Project requirements and business needs
• Payment and billing information
• Communication preferences

Technical Information

We automatically collect certain technical information:

• IP address and browser information
• Device type and operating system
• Website usage patterns and analytics
• Cookies and similar tracking technologies
• Referring website and search terms

How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To provide AI development, data integration, and consulting services
• Communication: To respond to inquiries and provide customer support
• Business Operations: To manage projects, billing, and administrative tasks
• Marketing: To send relevant updates about our services (with your consent)
• Website Improvement: To analyze usage patterns and improve user experience
• Legal Compliance: To comply with applicable laws and regulations

Third-Party Services & Data Sharing

CRM System (Odoo)

We use Odoo CRM to manage customer relationships and project data. Information collected through our forms may be stored in our Odoo system for business operations and customer service purposes.

Analytics Services

We use analytics services to understand website usage:

• Google Analytics (with anonymized IP addresses)
• Website performance monitoring tools

Communication Tools

We may use third-party tools for communication:

• Email service providers for newsletters and updates
• Calendar scheduling tools for meetings
• Video conferencing platforms for consultations

We do not sell, trade, or rent your personal information to third parties. We only share information as necessary to provide our services or as required by law.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve website functionality and user experience
• Provide personalized content and recommendations

You can manage your cookie preferences through our cookie banner or browser settings. For detailed information about our cookie usage, please see our Cookie Policy.

Data Security

We implement appropriate security measures to protect your information:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security audits and updates
• Employee training on data protection
• Secure hosting and backup systems

While we strive to protect your information, no electronic transmission or storage system is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using industry best practices.

Your Privacy Rights

Under GDPR and PIPEDA, you have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your information
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at privacy@lootzysoft.com. We will respond to your request within 30 days.

Data Retention

We retain your information for as long as necessary to:

• Provide our services and support
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services and operations

Generally, we retain customer information for 7 years after the end of our business relationship, or as required by applicable law. Marketing information is retained until you opt out or request deletion.

International Data Transfers

LootzySoft is based in Calgary, Canada. Some of our third-party service providers may be located outside of Canada. When we transfer data internationally, we ensure adequate protection through:

• Adequacy decisions by privacy authorities
• Standard contractual clauses
• Privacy Shield or similar frameworks
• Explicit consent when required

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16, we will take steps to delete such information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes

Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

If you are not satisfied with our response to your privacy concern, you may file a complaint with the Privacy Commissioner of Canada or your local data protection authority.